Frequently Asked Questions

 

Login

If you have already created an ACMA User Portal profile, you can use that login information to access the Education Hub by clicking on Log in /Register found I the upper right hand corner.

If you do not have an ACMA User Portal profile, please follow the instructions on the Log in/Register page to create your profile. For member company status to appear and be available for member pricing, please allow up to two business days for your account to sync.

You can reset your password by following the instructions on the Log in/ Register page. For further help with your account, contact: cct@acmanet.org or 703-525-0511.

Purchasing a Learning Activity

After logging in, click on the "Catalog" link in the top navigation bar. When you find the product you want, click on “Add to Cart.” Once you are finished adding the products to your cart, click the “Shopping Cart” icon found in the upper right hand corner, and then click “Check Out”.

To pay by check, please send payment to:

ACMA Certification
2000 N. 15th St., Ste. 250
Arlington, VA 22201

Yes, you can purchase more than one learning activity at a time.

Select the red “X” next to the product that you would like to remove from your cart.

Please contact us at cct@acmanet.org or 703-525-0511 and we will be able to assist you.

No. Currently, the Education Hub requires each individual to create their own account and purchase the individual learning activity. Please contact cct@acmanet.org if you are looking to purchase multiple learning activities for members of your staff.

Participating in a Learning Activity

Go to the "My Learning Activities" link in the top navigation bar to access and launch your activity. Your course or activity will be available immediately after purchase.

Learning activities and products do not expire, except for Certification Programs. Certification Programs require that you complete the exam one year from your enrollment date (date of purchase).

Under certain circumstances we will be able to extend the expiration date of the learning activity. Please contact cct@acmanet.org for specific details.

Yes, ACMA will process refunds under the following circumstances:

  • The refund request is made within ten days of the purchase.
  • The request for refund is made in writing to cct@acmanet.org
  • The learning activity purchased is unused. Any learning activity that has been started is not eligible for refund
  • Refunds will be processed via the original method of payment.
Yes, you can access your learning activities from any computer with an internet connection.
No, you must be connected to the internet to view and take all learning activities.

CCT Exam Portal

You must contact the CCT Program Administrator (cct@acmanet.org) and notify them of your desired exam date along with your Proctor contact information. ACMA requires at least 2 weeks notice prior to the date you select.

Please contact cct@acmanet.org and we will provide the verified proctor with a proctor code.

The printed confirmation is temporary proof of your certification. We will mail out letters and certificates on the 15th and last day of the month. If you do not receive your official results within 4 weeks of taking the exam, please contact cct@acmanet.org.

Yes, please contact cct@acmanet.org and we will mail exam materials to the designated proctor.

Further Help

Customer support at our vendor partner, Learnsomething, is available during normal business hours, Monday - Friday 8:30AM - 5:30PM ET. They can be contacted by email at help@learnsomething.com or by calling 1-877-399-4925.

**For all program related questions, please contact cct@acmanet.org.